Main contacts

All Council services can be accessed online, by telephone or by visiting our Reception in the Town Hall, Ingrave Road, Brentwood, Essex, CM15 8AY. You will be provided with hand sanitiser upon arrival in the Reception area. The Department of Work and Pensions and Citizens Advice Brentwood are also at the Town Hall and have their own arrangements.

Reception opening times

Monday to Friday 9am to 4pm (Closed 12 to 1pm).

Wedding ceremonies are held in the Town Hall. Essex Registration Service are located at Brentwood Library. Essex Police operate from the Town Hall, but there is no public access.

Visitor parking, including new disabled parking, is available to the front of the Town Hall.

The Council's postal address is Brentwood Borough Council, Town Hall, Ingrave Road, Brentwood, Essex CM15 8AY.

For general service enquiries

Call us on 01277 312500 (phone lines are open Monday to Thursday, 8:30am to 5pm and Fridays 8:30am to 4:30pm) or email us at

You can also contact us online.

To report Housing Tenancy, Council Tax Support and Council Tax Non-compliance fraud telephone: 0800 028 1492.

To report Housing Benefit fraud telephone the National Fraud Hotline 0800 854440.

Contact your local Councillor

To report errors or broken links on the website, email:

Out of hours/emergency contacts

The Council’s out of hours service deals with emergency calls when the council offices are closed.   An emergency is defined as events or incidents involving significant risk to life, limb or property.  The service does not deal with general enquiries.

Follow the Council's social media accounts where we will always aim to update you on out of hours issues we are aware of. You will find our Twitter and Facebook details at the foot of this page.

In the event of an emergency please ring the telephone number provided below which is relevant to the type of emergency that you wish to report:

Council services

Emergency Council service – 01277 312500 This number can be used for emergencies in respect of council buildings and assets, flooding, dangerous structures, fire or accident damage in imminent danger of collapse onto a public place and any civil emergency.

Emergency Council housing repairs 01277 312500 (select option 2) - This number must only be used in an emergency that is likely to be life threatening or cause serious injury to persons or significant damage to property.  If it is unnecessary for the repair to be dealt with out of hours we would appreciate if you could call us the next working day.  Please note: If you use the emergency service for work that is not an emergency, you may be recharged for the full cost of the call out.

Examples of emergency repairs may include:  Burst water pipes, severe leaks, blocked drains (resulting in overflows presenting a public health hazard) and toilets, total failure of central heating.

Homelessness - In an emergency homeless situation out of hours, please contact 01277 261112


Highways emergency (Essex County Council)0345 603 7631 – Icy roads, flooding, obstruction on public highways, fallen trees, street lighting etc. For further information on the areas of responsibility for Essex County Council in respect of Highways please view the Roads and Highways web page.


Blocked sewers and drains: Thames Water – 0800 714614, Anglian Water – 08457 145145

Water emergencies - Essex & Suffolk Water Company – 0845 782 0999, Three Valleys Water – 0845 782 3333

Electricity - 0800 7838838

Gas - 0800 111999


Noise/pollution – Out of hour noise complaints are monitored on a planned basis. However, if you have a complaint regarding noise please complete the online form below, which will be dealt with by the Environmental Health Team during normal working hours.:

 Submit an environmental health enquiry

Stray dogs – The Council’s Dog Warden service is available by ringing 01277 312500, 08:30 – 17:00 Monday to Thursday, 08:30 – 16:30 Friday only.

Bee/wasp nest removal Responsibility lies with the owner or occupier of the premises or land on which the nest is present.  Please contact a specialist pest control contractor, details of which can be found in the Yellow Pages.

Useful telephone numbers

All Brentwood Borough Council services 01277 312500. Alternatively, you can access council services online (please see first page in this section).

You may find the below telephone numbers useful for accessing services outside of Brentwood Borough Council's remit:

Parking (on Street) South Essex Parking Partnership 01245 606710

  • On street fines
  • Resident permits

Essex County Council

(general enquiries) – 03457 430 430

Social media

Do you want to catch all the latest news and information from Brentwood Borough Council or read what others are saying about the Council? There are a number of ways to keep up-to-date on Council news, events, community safety or emergencies via our various social media accounts.


Follow Brentwood Borough Council on Twitter - feed managed by the Communications Team, Monday to Friday 9am-5pm. We aim to respond to your queries within 48 hours.

Follow Brentwood Events on Twitter - feed managed by Community Services team.

Follow Safer Brentwood on Twitter - feed managed by Community Safety team.


Brentwood Borough Council on Facebook - feed managed by the Communications Team, Monday to Friday 9am-5pm. We aim to respond to your queries within 48 hours.


Brentwood Borough Council on Instagram - feed managed by the Communications Team, Monday to Friday 9am-5pm. We aim to respond to your queries within 48 hours.


Brentwood Borough Council on LinkedIn - feed managed by the Communications Team, Monday to Friday 9am-5pm. We aim to respond to your queries within 48 hours.


Brentwood Borough Council on YouTube - channel managed by the Communications Team.


Official Brentwood Borough Council photos on Flickr - Town Hall wedding venue picture gallery

Leadership teams

Senior leadership team

Senior leadership team structure chart

Political executive team

Political executive team structure chart