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SMS text reminders

We are using a free SMS text message service to improve the quality of service, by reminding customers of recycling days and changes to collection rounds.

  • get SMS text reminders the day before your waste and recycling collection
  • get SMS text notifications of changes to your refuse or recycling collection

This is available to everyone on scheduled collection rounds, is not currently available to businesses. To find out if your property is on a scheduled collection round, enter your address or postcode into the collection day map.

How does it work?

An automated message is sent to your mobile phone the day before your collection to remind you to put out your waste and recycling. We may also use the service to alert you of any changes to the refuse service.

How do I cancel?

You can cancel by texting PQRX to 88802

How much will this cost me?

The text messaging service is free as it's art of our service to you. However, you should check with your service provider for the cost of receiving text messages and in the event of cancelling the service, the cost of sending a text message.

Do I need to respond to the text message?

There is no need to respond as the text message is simply a reminder.

What do I do if I move house or change my mobile number?

You should cancel your current subscription by texting PQRX to 88802, then re-register with your new address or new mobile number and select YES when asked if you have previously unsubscribed from the service.

Will I receive marketing or junk texts from this?

No. The service is totally confidential and won't generate any other marketing or text messages to your phone and no other company or organisations will be given your number for marketing purposes.