Making a complaint about a Brentwood taxi driver, vehicle or operator
If you want to complain about a hackney carriage or private hire driver, vehicle or operator licensed by us, you can send your complaint to our licensing team.
For us to deal with your complaint effectively, you need to send us:
- your name and phone number
- details of the driver, vehicle or operator you want to complain about, including their licence number and colour of licence, if known
- details of what your complaint or problem is, including dates, times and location
All complaints are dealt with in the strictest confidence and your details will not be released but are required for us to contact you for more information.
You can contact the Licensing team by emailing firstname.lastname@example.org or writing to:
Brentwood Borough Council