If you have concerns about water quality at a swimming pool, please call 01277 312500.  You will need to provide the following information:

  • address of premises
  • what the problem is
  • date and time you visited the pool
  • your name, address and contact telephone number

We aim to respond to all requests for service within five working days.

Information and guidance about swimming pool safety can be found in HSE Guidance, Managing Health and Safety in Swimming Pools

Pool water quality should follow the guidance issued by the Pool Water Treatment Advisory Group