Making a claim
If you are a solicitor and wish to make a claim via the claims portal, our insurers are:
Policy Number: QLA-19H063-0123
Portal ID: C00108
Highways claims are the responsibility of Essex County Council. Please redirect your claim to Essex County Council.
For other losses and for claims made by members of the public, please use the process, as described below.
Making a claim for personal injury or damage to property if you believe Brentwood Borough Council is responsible
You may only make a claim against us if you believe we have been negligent, and:
- You suffered loss or damage to your possessions due to an incident, or
- You suffered an injury
If you make a claim you must give evidence of why you think we are responsible for your loss or injury.
Although something unfortunate may have happened, there is no automatic entitlement to compensation. What is alleged to have happened may not be the Council's fault. Incidents can occur that are not necessarily due to an act of negligence by a person or organisation, such as wear and tear or pure accident.
If our contractors or public utility companies cause an accident, for which they would be legally responsible, we will redirect the claim to them.
If you wish to discuss any issues relating to claims or to request a claim form, please contact the Insurance Section on 01277 312821.