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If you have a gas boiler, make sure you register with the utility provider for gas and electric before you request Axis to commission your boiler. Properties have a minimal lettable standard that we work to which is inspected by all parties before being …

Repairs and maintenance Axis Europe are responsible for conducting all Council property repairs and maintenance. To report a repair, call  01277 312500 . You will need to select the following options: Option 2 for a Council Service Option 2 for Housing …

Out of hours emergencies For out of hours emergency repairs, call  01277 312500  and select option 2, which will take you through to Axis. It's very costly to send out a trade operative out of hours so it's important you only request a call out for …

Name change We will agree to amend your tenancy following a name change, as long as you can provide sufficient legal evidence. This can be provided by a deed poll, marriage certificate or civil partnership documentation. Apply for a name change We will …

Resident engagement We are committed to improving our Homes and Estates for residents. As a valued resident living in the borough, you have first-hand experience of our services.  It is therefore important that you’re able to get involved and have your …

Our performance As a registered social housing landlord, we’re required to meet all relevant legislation in the delivery of our housing services. Our performance measures allow us to have visibility of how we’re performing as a housing service and provide …

Who has the right to buy The Right to Buy gives most Council tenants the opportunity to buy their home with a discount off the full market value of the property.  Secure tenants of Brentwood Borough Council can buy their Council home through the Right to …

Sheltered accommodation is specifically designed for older people. It's ideal for those who want to downsize and continue to live independently within a self-contained home but would benefit from additional security and occasional support. We understand …

Apply to rent a garage We have a limited supply of garages for rent and these are often in great demand. Priority is given to those who live in close proximity to the garage for rent. Should supply outweigh demand, we will rent to those tenants who live …

Local housing allowance If you're renting from a private landlord and claiming Housing Benefit, the maximum level of benefit payable will be your actual rent (if it's below Local Housing Allowance (LHA) levels or the LHA rate). However, there are certain …