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Resident Engagement

We are committed to improving our Homes and Estates for residents. As a valued resident living in the borough, you have first-hand experience of our services.  It is therefore important that you’re able to get involved and have your say on how we shape our services, how we perform and make suggestions on how we can improve.  

We appreciate that not all residents have lots of time to spare so we have developed a resident menu which provides various levels of involvement with something to suit everyone.  

Take away Lite bites All you can eat
For all residents For those who have very little time to spare Influence key decisions
Feedback via digital platforms Short Surveys and one-off focus groups, choose the ones you want to attend Scrutinise performance and service outcomes
A Copy of The Housing Bulletin Estate Inspections Take part in larger projects and be part of our resident consultation panels

Take away

Mini surveys – From time to time we send out text message, online and email surveys for specific topics such as grounds maintenance satisfaction, repairs or officer engagement. The surveys take no more than a couple of minutes but help to improve our services and focus our attention on what matters most to residents.  

Estate inspections – We have a scheduled estates inspection regime and residents are invited to come along and walk around or simply highlight their main concern for that site so the officer can pay particular attention to it.  

Garden of the year – Enter your garden into the competition and be in with a chance of winning a voucher of your choice.

Lite bites

Everything from the Takeaway menu and the addition of:

Focus Groups – This is a list of people who want to get involved but don’t necessarily have the time to attend multiple meetings a year. Attend a task and finish group which are usually a one to two hour meeting to develop and comment on a specific topic. Choose which ones you want to get involved in or attend them all.

Residents voice – Be the voice of your area, be a point of contact for people to report concerns to and forward these onto us by approved resident channels.  

All you can eat

Everything from the takeaway and lite bites menu with the addition of:

Tenant Talkback – A formal meeting of residents and officers. Your chance to hold your landlord to account and formally track progress and discuss issues or concerns. It allows open discussions about current programmes of improvement, upcoming and ongoing planned maintenance, policy reviews and scrutiny of key performance indicators. 

Resident Panels – Join a resident panel for an area of your choice where you can have your say on Policies, procedures and suggest operational improvements.

What experience do I need? 

The good news is that you have all the experience you need. As residents you are the eyes and ears on the ground, and this is the best experience you could bring.  

What support will I get?  

We will provide training and personal development for those who get involved. This will be different for everyone. You can have a taster session for any engagement opportunity before you commit.  

Why should I get involved?  

Your involvement will directly improve and impact our services for everyone.  

If you’re looking for work, engaging with us is deemed volunteering and we can provide you with a reference based on your involvement.  

Being a resident ambassador will allow you to meet new people, develop transferrable skills and share your experiences. It’s a rewarding and enjoyable environment.  

How much time will it take?  

This is completely your choice. We have levels of involvement to suit everyone, and we are considerate of the timings to ensure engagement is accessible by all.  

Sign up

If you would like to join our Takeaway option, you can complete the data protection form and you will be added to our Housing Bulletin and occasional surveys list.  

If you’re ready to commit to more or want more information, you can email

View the Resident Engagement Strategy 2022-2027 (PDF).