Are you using e-services yet?
Our user friendly online Council Tax, Benefit and Business Rates portal is the easiest way to:- Check your account and bill information
- Apply for a refund if you have credit balance
- Change your payment method
- Help the environment by turning on paperless billing
- Apply for a bill reduction/discount
- Inform us of changes to your circumstances or change in premises
Log in or register for e-services with your phone or computer.
Tell us of a change of circumstances
A change of address or a change in your circumstances can affect the amount of council tax you pay or your entitlement to council tax support.
It's important you tell us about any changes in your circumstances that could affect your council tax liability, even if you have already told staff working in other departments such as The Department of Work and Pensions.
Some examples of a change of circumstances that would affect your liability, are if:
- you move address
- you believe you're entitled to a discount or exemption
- you believe you're no longer entitled to a discount or exemption
- the Valuation Office Agency amends the band of your property
- your property changes from empty to occupied or vice versa
Report a council tax change of circumstance
When you tell us about a change in your circumstances we will recalculate your liability and issue an amended bill.
If you're moving in or out of the Brentwood Borough, you can complete the online form:
If you're a landlord reporting a change of tenant, complete this online form:
Late notification of a change of circumstances
If you fail, without reasonable excuse, to notify the Council of a relevant change of circumstances, within 21 days of the change occurring, the Council will impose a penalty of at least £70.
The penalty notice will be issued as part of a revised council tax demand. A new bill displaying the penalty will be issued.
If you feel the decision is incorrect, you should contact the Revenues and Benefits Service to explain why you think the decision is wrong.
If you want to appeal against the penalty, you must contact the Valuation Tribunal within two months of receiving the revised bill. You must include a copy of the notice with the bill. For the Valuation Tribunal to change their decision they must be presented with sufficient evidence to prove that:
- you supplied the information on time
- any information requested was not available to you
Should you become entitled to a refund
If a change in your circumstances results in an over payment of council tax, you may be entitled to a council tax refund. We will send you a bill detailing your credit and refund you either automatically to your bank, if you're paying by direct debit or by cheque, on request, if you pay by any other method.
Moving in or out of Brentwood
If you have recently moved into Brentwood or changed your address, you must complete the online form, which will inform the different areas of the Council.
The areas that you're able to notify are:
- Council Tax
- Benefits
- Waste and Recycling
- Electoral Services
- Housing
Register to vote
To register to vote, visit Gov.uk: register to vote.
Report a death
If you want to report a death of a Brentwood resident, complete the online form which will inform the different areas of the Council.
The areas that you're able to notify are:
- Council Tax
- Benefits
- Waste & Recycling
- Electoral Services
- Housing
- Licensing
- Planning
- Building Control
- Environmental Health
- Parking
Important note: If you have not already done so, you must also register a death with the local registrar. You can report a death that occurred in Essex by visiting Essex County Council's Registrar.