Each planning enforcement case will be given a priority.

Serious breaches – require immediate investigation and complainant is informed of progress within 5 working days

We prioritise cases as 'serious' if they concern:

  • works to listed buildings
  • works to protected trees – those covered by a tree preservation order (TPO) or within a conservation area
  • works to safeguarded hedgerows
  • demolition of important unlisted buildings in conservation areas
  • development that could have a serious and lasting effect on the environment – for example, unauthorised mineral extraction or tipping of waste near protected sites
  • development that causes concern for public safety
  • significant unauthorised building works or structures

Urgent complaints – investigation begins and complainant is informed of progress within 10 working days

We prioritise cases as 'urgent' if they concern:

  • operational and building works that significantly affect residential amenity
  • changes of use that significantly affect residential amenity
  • minerals and waste issues that significantly affect residential amenity
  • non-compliance with conditions or obligations that significantly affect residential amenity
  • operational development within conservation areas

We also prioritise cases as 'urgent' if the opportunity to take enforcement action will end shortly due to immunity.

Non-urgent complaints – investigation begins and complainant is informed of progress within 20 working days

We prioritise cases as 'non-urgent' if they concern:

  • other changes of use
  • other building works, condition of land or compliance with conditions
  • untidy sites
  • advertisements
  • satellite dishes – conservation areas to be prioritised

No specific priority – investigation is undertaken as needed

Even if no complaint has been received, we will check planning conditions that have not been discharged.