Alarms

We are unfortunately unable to accept any new customers at this present time. We apologise for any inconvenience this may cause.

If you have an alarm, you may also benefit from having additional telecare services installed to help monitor/and support your growing needs to retain your independence at home.

The cost of the scheme:

The cost is £3.25 per week for a base unit, pendant and monitoring. (Please note: You may be eligible for VAT exemption. Please refer to the Exemption from VAT for Community Alarm Call form pdf for further information)

Further information is available on the next page. 

Please email any queries to community.alarms@brentwood.gov.uk.

Alarms FAQ's

Below are the answers to some frequently asked questions in relation to the community alarms service:

Q: Can I wear the pendant in the bathroom, bath and shower?

A: The pendant is fully waterproof, and we would encourage our customers to wear it at all times in the house, including in the bathroom (where more accidents are likely to happen).

Q: What happens if I press the pendant by accident?

A: When the call is answered just inform the staff at the response centre that you pressed it by accident. In fact we ask our customers to press the button at least once a month, to ensure that the system is working properly and you understand how it works.

Q: How do I know when the battery in my equipment is running low?

A: We receive reports of low batteries for the equipment straight to our office. Once we receive one of these reports we will contact you to arrange an appointment to replace the battery or equipment.

Q: What if I lose my emergency pendant?

A: You can still call for help from the alarm button on the base unit. A replacement pendant can be supplied at an additional cost.

Q: Can I have more than 1 pendant per base unit?

A: You can have 2 pendants on 1 base unit, enabling 2 people at the same address to be covered.

Q: What happens if there is a power cut?

A: If there is a power cut, please don't worry as there is a battery in the base unit that will keep the system working.

Q: Do you keep any medical details to help emergency services?

A: We hold limited medical information on file, as well as details of your doctor, to assist the Emergency Services.

Q: I have moved house, who do I need to inform of my change of details?

A: We need you to tell us your new address, telephone numbers and any change to key-holders. Please call our customer services team on 01277 312500. When you move, simply unplug the system and then plug into your new telephone point and electrical socket at your new home, or call the team and arrange this to be reconnected for you.

Q: I want to change the details of my key holders- how do I do this?

A: You can do this by either pressing your pendant and speaking to the operator or by calling 01277 312500 and speak to one of the alarms team.

Q: I do a lot of gardening- will the pendant still work outside the house?

A: The pendant has a typical range of 50 metres from the base unit and should be worn outside the House in the garden.

If you require any further information please call us on 01277 312500 or email community.alarms@brentwood.gov.uk.

Key safes

With one in three adults over the age of 65 suffering a fall each year, it’s no surprise that falls amongst the elderly are the leading cause of hospitalisation in the UK.

A recurring problem is that once a person has suffered a fall, emergency services are not able to access the property or individuals may require follow up care from health professionals once they return home.

The KeySafe has provided a solution to this problem and revolutionised the way in which service providers can access properties safely and securely at the point of need.

The Supra C500 KeySafe enables householders to guarantee access to care givers, relatives and health care professionals, providing a crucial service, if they struggle to answer the door themselves.

The Supra C500 is the UK's only mechanical key safe that is police accredited through the Secured by Design initiative due to achieving the LPS1175: Issue 6, security rating 1. The product also has an accredited certification from The Loss Prevention Certification Board (LPCB), the leading international Certification Body in the fields of security and fire protection.

Recognised by Secured By Design, as well as leading home insurance companies, the product has undergone rigorous tests devised by security experts to demonstrate a comparable attack resistance to a domestic front door.

Once the key safe has been installed it is yours to keep and you can change your code as many times as you want to maintain security.

If you would like any more information then please call 01277 312500 or to apply for a key safe then please complete the online form below:

Apply for a key safe

Telecare services

We are unfortunately unable to accept any new customers at this present time. We apologise for any inconvenience this may cause.

What are telecare sensors?

Telecare is a wider range of triggers that can be connected to your alarm. They are used to support you to remain independent, and at home, for longer.

Should you suffer from epilepsy, falls, mild dementia, heart problems, restricted mobility etc then they may be for you.

In addition should you have a problem with turning taps off resulting in flooding, taking medication, bogus callers, Telecare triggers can assist.

The equipment we offer are:

  • Smoke alarm
  • Flood detector
  • Bogus caller button
  • Carbon Monoxide detector
  • Intruder alarm
  • Bed or chair occupancy detector
  • Fall detector
  • Pill dispenser
  • Temperature extreme sensor
  • Bed sensor
  • Chair sensor

If you would like further information on the equipment or an application form please call 01277 312500 or email community.alarms@brentwood.gov.uk