Customer Service Pledge
- Full Plans for Building Regulation Applications. We aim to check and respond to your applications within 24 working days of deposit.
- Building Notices will be acknowledged within 5 working days of receipt.
- Completion Certificates will be issued automatically with Full Inspection and satisfactory completion of Building Works.
- Letters. We aim to respond to letters within 10 working days of receipt by Building Control.
- You or Your Agent will be kept informed by telephone or in writing as to the progress of your application.
- Pre-Application Advice can be given where required.
- Site Visits will be carried out the same day where requests are received before 10.00am that day.
- Office Hours. Weekdays: 8.30am - 5.00pm (4.30pm Friday). Appointments outside office hours by prior agreement.
Surveyors are contactable throughout the day for professional advice.
Access for the Disabled
An advisory service on the provision of access and facilities to buildings for disabled people and the promotion of public awareness to the needs of disabled people.
Building Control Surveyors are 'on call' 24 hours a day, 7 days a week, ready to respond when required.
The control of demolition by notice with inspection to ensure that they are carried out in a safe, nuisance free manner.
Please complete our questionnaire to enable us to monitor and improve our service to meet the needs of you, the customer.