Corporate Debt Recovery
Where the council invoices residents and businesses for the services they use, the customer should pay in line with the payment terms as stated on their invoice. To make payment towards your invoice(s), please go to our payments page for further information.
If you do not pay
If you are having difficulty paying your invoice you must contact us immediately to discuss your payment options.
If you do not comply with the payment terms agreed, Brentwood Borough Council reserves the right to take further recovery action, which may include:
- Adding interest and/ or costs to the balance outstanding
- Referral to an Enforcement Agent to pursue the debt
- Third Party Order (attachment to your bank account)
- Charging Order (including the forced sale of your home)
- Warrant of Execution (County Court Enforcement Agents)
Brentwood Borough Council has instructed Reventus Limited to act as a Enforcement Agent on its behalf to recover outstanding debt where a customer fails to comply with the payment terms of the original invoice/ instalment plan.
Brentwood Borough Council will provide customer details to Reventus Ltd only where a balance remains outstanding once the council's own internal recovery process has been completed without the outstanding debt being paid, or where no contact has been made to agree a repayment plan.
If your account is passed to Reventus Ltd as a result of unpaid invoices/ instalments, you will need to contact them directly in order to agree repayment of the outstanding balance(s). You should not pay any money to Brentwood Borough Council directly if your account is with Reventus Ltd.
Please note that failure to contact Reventus Ltd when your account has been passed to them could result in fees being added to the total amount outstanding.
Contact Number: 0344 800 3303
Address: Four Rivers House, Fentiman Walk, Hertford, Herts, SG14 1DB
Who to Contact
If you have received an invoice but have a query regarding it, you should speak to the department that raised it.
If you have received either a 'Reminder Notice' or a ‘Notice of Further Action’ letter from the Council, you should contact Accounts Receivable team by emailing email@example.com
If you have received a letter from Reventus, you should contact Reventus directly on 0344 800 3303.
Cases that have been passed to Reventus cannot be resolved by either the department that raised it, or by the Accounts Receivable team. Any dispute or correspondence should be with Reventus, otherwise the customer could incur additional fees.
Who to pay
Invoices that have been passed to Reventus can only be paid directly to Reventus.
Invoices that have not been passed to Reventus can be paid to the Council directly. Details of the various payment channels on offer can be found on the back of your invoice or by going to the Council's payments page.
Debt and Money Advice
If you are in debt and finding it hard to cope, it is important to deal with the problem immediately. Further information on the help available to you can be found on the Council's Debt and Money Advice pages.