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Penalty Charge Notices
There are two levels of charges for a Penalty Charge Notice (PCN). These are currently £50 and £70. This fee is set by the Secretary of State. The level of charge depends on the type of contravention committed. However, provided you agree to pay the charge within 14 days, these amounts are reduced by half. In certain exceptional circumstances, such as the Civil Enforcement Officer being threatened or subjected to violence, or the vehicle being driven away, there is no requirement for a PCN to be placed on a vehicle or handed to a driver in order for it to be served. In these circumstances, the PCN can be posted to the registered keeper of the vehicle.
Paying a Penalty Charge Notice
- You will need the Penalty Charge Notice number
- The registration number of the vehicle to which the penalty Charge was issued
- A credit or debit card
The penalty charge begins begin with BW (received in a car park)
Automated 24/7 telephone payment line - 0345 200 1173 (Please note: For Penalty Charge Notices received in a car park only)
Calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 3p and 40p per minute depending on your network provider. Calls from landlines and mobiles are included in free call packages.
The penalty charge begins with XP (received on the street)
Challenging a Penalty Charge Notice (received in a car park)
When making a challenge please supply us with as much information as you can regarding why you do not think you should pay the parking fine. Please include copies of relevant documents e.g pay and display tickets, your blue badge
Do not send original documents.
Upon receipt of a challenge we will place the case on hold. This means the charge will not go up.
We will consider the matter carefully and write to you with our decision. If we reject your challenge we will you will be given the opportunity to pay the parking ticket at the level it was when we received your challenge.
There is a formal process that the Council is required to follow when enforcing a Penalty Charge Notice. The links below describe this process.
If you want to challenge a parking ticket do not pay it. We are not prepared to consider challenges after the penalty charge has been paid.
To challenge a Penalty Charge Notice please email firstname.lastname@example.org and provide us with the following information:
- Penalty Charge Notice reference number (on reverse of notice)
- Vehicle Registration Number
- Name & Address
- Reason for appeal
Challenging a Penalty Charge Notice (received on the street)
On street enforcement in Brentwood is delivered by the South Essex Partnership. To challenge a Penalty Charge Notice that has been issued by them please submit your details via the South Essex Partnership portal.
Contact Details for South Essex Parking Partnership: Chelmsford City Council, Civic Centre, Duke Street, Chelmsford, Essex CM1 1JE:
During office hours: Monday - Friday 08:45 - 16:45
Telephone: 01245 606710
The following links are to independent organisations. The sites explain more about parking enforcement and penalty charges.