Search results

The council makes plans in advance to maintain our housing stock and keep it in a good condition, to make sure your homes are safe and comply with legal standards. What are planned works? Planned Works are large repair, or improvement works that the …

As a Council tenant, you have rights as part of your tenancy agreement. If you’re a secure tenant, one of them is to carry out improvements and alterations to your home, with permission. We can refuse permission if we consider the works to be dangerous, …

Find advice on how to manage and reduce damp, mould and condensation in your home. Mould and condensatio n In most cases, mould is caused by condensation mostly in the winter months especially when the humidity of the indoor air goes above 60%, the …

Housing Services provide funding each year for aids and adaptations to Council owned properties to enable occupiers to remain in their home, for as long as it’s safe and reasonable to do so. This funding is directly from the Housing Revenue Account as …

If you have a gas boiler, make sure you register with the utility provider for gas and electric before you request Axis to commission your boiler. Properties have a minimal lettable standard that we work to which is inspected by all parties before being …

Repairs and maintenance Axis Europe are responsible for conducting all Council property repairs and maintenance. To report a repair, call  01277 312500 . You will need to select the following options: Option 2 for a Council Service Option 2 for Housing …

Out of hours emergencies For out of hours emergency repairs, call  01277 312500  and select option 2, which will take you through to Axis. It's very costly to send out a trade operative out of hours so it's important you only request a call out for …

Name change We will agree to amend your tenancy following a name change, as long as you can provide sufficient legal evidence. This can be provided by a deed poll, marriage certificate or civil partnership documentation. Apply for a name change We will …

Resident engagement We are committed to improving our Homes and Estates for residents. As a valued resident living in the borough, you have first-hand experience of our services.  It is therefore important that you’re able to get involved and have your …

Our performance As a registered social housing landlord, we’re required to meet all relevant legislation in the delivery of our housing services. Our performance measures allow us to have visibility of how we’re performing as a housing service and provide …