Premises Licences - Making a complaint & reviews
Making a complaint
You can contact the licensing team if have a complaint about a licence.
You will need to provide:
- your name and contact phone number
- details of the premises you wish to complain about
- details of what your complaint or problem is
All complaints are dealt with in the strictest confidence and your details will not be released, but are required for us to contact you for further details.
To make a complaint please email firstname.lastname@example.org
Review of a licence
At any stage, following the grant of a licence, you may ask us to review the licence because of a matter arising at the premises in connection with any of the 4 licensing objectives which are:
- the prevention of crime and disorder
- public safety
- the prevention of public nuisance
- the protection of children from harm
Making and application for review
You can make an application for the review of a premises licence or club premises certificate by completing our online form.
When you submit your online form you will receive by email a copy of your application. Please note that it is your responsibility to provide a copy to the licence holder or certificate holder. The Licensing Authority will give a copy to each Responsible Authority.