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Repairs and Maintenance
If you would like to cancel your repair at this time please call us on 01277 312500 and we will be happy to assist. If you or anyone in your household are experiencing any symptoms of coronavirus, please do call us as soon as possible to advise, alternatively you can email firstname.lastname@example.org for all of your repair needs.
COVID-19 and gas safety checks
If you are due your annual gas safety check at this time, please see guidance below in relation to this.
- Brentwood Borough Council (BBC) has a legal duty to ensure the safety of all gas appliances every 12 months. We employ Axis Europe plc as our Gas Safe contractor to carry out this function.
- For the safety of all, BBC and Axis respects the importance of self-isolation for those residents who are vulnerable or exhibiting symptoms of Covid 19 infection.
- Where someone is self-isolating because they have or suspect they have COVID-19, Axis will rearrange safety checks once self-isolation in the household has ended.
- During the period of lockdown and/or self-isolation, BBC and its contractors will communicate with residents for access to advise them of our responsibility to safety check their appliances, as well as our rights to enforce access as long as it is safe for engineers to access the home.
- BBC and its engineers will respond to emergencies such as no heating/hot water but may have to put in place additional safety measures to protect staff.
- In all cases (safety checks or emergency works) it is important that residents keep to the Social Distancing guidance of a minimum of 2 metres from the engineer and avoid being in the same room while work is being carried out.
- Remember ALL BBC and Axis employees should have an ID card. Do not let anyone in your home unless you are happy that they are who they say they are, and on legitimate business. If in doubt, ask the engineer to wait outside your closed front door while you check by telephoning the number below.
Emergency jobs will still be attended to in their usual manner.
Rescheduled Gas Safety Inspections
Please be advised that some Tenants may be contacted to reschedule their annual gas safety inspection to the Summer months.
This will ensure that your gas appliances are checked and running efficiently. Plus it will allow engineers to be more responsive in the winter months for residents with gas boiler breakdowns.
Remember that these visits are important to keep your home both comfortable and safe. Axis will do their best to find a time that is convenient and we ask that you do your best to ensure you are available for the booking.
Axis Europe are responsible for conducting all Council property repairs and maintenance.
To report a repair, please call 01277 312500. You will need to select the following options:
- Option 2 for a Council Service
- Option 2 for Housing
- Option 1 for Repairs
This will put you through directly to Axis to report your repair.
Alternatively you can email email@example.com
Out of hours emergencies
For any out of hours emergency repairs, please call 01277 312500 and select option 2. This will put you through to Axis. It is very costly to send out a trade operative out of hours. It is, therefore, important that you only request a call out for genuine emergencies.
The Council defines a ‘genuine emergency’ as danger to life or where there is a serious risk of considerable damage to the property.
- Total loss of electricity
- Burst water pipes
- Loss of water supply/hot water
- Total failure of central heating
- Restore flush to WC where a tenant is unable to flush with a bucket
- Roof leaks
- Make safe dangerous roof slates/chimneys
- Board up or re-glaze windows for safety or security
- Blocked sewers
Call outs for repairs which are not considered emergencies will be recharged at the full cost.
Gas leaks or suspicion of fumes from a gas appliance should be reported directly to Transco on 0800 111 999 immediately.
No matter how good we think the contract is, it will only work well with your help. You will be receiving the service, so it’s important that we get your views on how well the contractors are doing.
We will be ringing residents who had a job completed by Axis on a monthly basis, to ask you how it went. On the rare occasions that things have not gone well, we want to put things right quickly. It would be great if you could take a few minutes when we ring, to tell us how it went.
Top tips - Minor repairs resolution and general advice
Damp and condensation
There will always be some moisture in the air. When the air gets cold, moisture can no longer be held and will appear as water droplets on cold surfaces like walls, windows and mirrors. This is normally not a fault with the building or structure of your home. Condensation can be caused by:
- Cooking with no lids and doors being left open
- Bathing and doors being left open
- Clothes washing/ drying indoors
- Poor ventilation or lack of ventilation
- Poor heating / not turned on
If condensation is left unchecked, it can lead to mould growth.
Try to reduce the problems caused by condensation by:
- using lids on boiling pans,
- keeping furniture at least 50mm away from surrounding walls
- hanging washing outside, or keeping the windows open when drying inside,
- keeping internal kitchen and bathroom doors shut when cooking and bathing,
- keeping kitchen and bathrooms well ventilated,
- wiping condensation from windows and mirrors,
- If using a tumble dryer, ensure it is adequately vented to the outside of the property
- keeping your home at a minimum of 17 degrees,
- opening the doors of unused or under heated rooms to allow warm air to circulate.
- If mould has developed you must clean it away as soon as you can. Use an anti-mould remover (which carries a HSE approved number) on the area, and shampoo any affected carpets. Washing clothes should remove mould or mildew, however it may leave a stain.
- When using any anti-mould products, please ensure you follow the instructions for safe use.
- If this fails please report to Axis via the call centre on 01277 312500 option 2 option 2 or alternatively email BrentwoodRepairs@axiseurope.com
Please refrain from flushing the following items down your WC:
- Wet wipes
- Toilet duck disposable cleaning heads
- Kitchen roll
- Dental floss
Did you know that you can unblock a toilet with mop. Simply insert into the bottom of the wc in a circular action and then plunge gently a number of times.
To help elevate blockages to kitchen sinks, please refrain from disposing of the following items:
- Fat and grease, please dispose of this via the refuse collection
- Food waste
- Where possible alternate the windows you open and close. This will help alleviate wear and tear to the locking mechanisms
- Please ensure that trickle vents at the top of the window are in the open position to allow for air replacement
- Please ensure that if you have a shower attachment off your bath, that you only use it to shower if there is a screen or curtain in place. As well as a fully tiled wall area from bath to ceiling
- Should you develop a sealant leak around the bath, using a plastic bag or bin liner please tape to the wall so that the potential leak point is stopped
- Please be vigilant when removing items from under the kitchen sink, to ensure no leaks have occurred
- Most taps, baths, sinks and WC’s all have isolation valves inline. These are either a stopcock/gate valve or a ball o fix valve. To close a stop cock/ gate valve simply turn clockwise until resistance is felt and the water has stopped. In the case of a ball o fix valve you will need a small flat head screw driver. Simply insert into the valve and quarter turn to close so it is in the horizontal position
- Loss of power supply, first ensure you meter has credit
- Loss of light, check the bulb hasn’t blown
- Ensure that the MCB’s (small switches on fuse board) are all in the up position. If the power trips again then plug out all appliances reset the MCB. When plugging appliances back in do this one at a time, likely hood is that the washing machine of kettle may have tripped the MCB
- Never overload plug points
- Never daisy chain extension leads e.g. do not plug an extension lead into an extension lead
- If you have a water penetration issue from the property above, you can isolate lighting and power circuits separately by moving the MCB’s to the off position. The circuits will be identified on the fuse board
- If door handles are sticking give them a spray of WD40 into the working parts
- If a door handle comes off, you can open the door by inserting a large screwdriver into the mechanism and quarter turn to open