Repairs and Maintenance
Important Notice: (Tuesday 24th March 2020) Due to guidance received from Government regarding coronavirus only emergency repairs are now being undertaken.
Axis Europe are responsible for conducting all Council property repairs and maintenance.
To report a repair, please call 01277 312500. You will need to select the following options:
- Option 2 for a Council Service
- Option 2 for Housing
- Option 1 for Repairs
This will put you through directly to Axis to report your repair.
Alternatively, you can email firstname.lastname@example.org
Out of hours emergencies
For any out of hours emergency repairs, please call 01277 312500 and select option 2. This will put you through to Axis. It is very costly to send out a trade operative out of hours. It is, therefore, important that you only request a call out for genuine emergencies.
The Council defines a ‘genuine emergency’ as danger to life or where there is a serious risk of considerable damage to the property.
- Total loss of electricity
- Burst water pipes
- Loss of water supply/hot water
- Total failure of central heating
- Restore flush to WC where a tenant is unable to flush with a bucket
- Roof leaks
- Make safe dangerous roof slates/chimneys
- Board up or re-glaze windows for safety or security
- Blocked sewers
Call outs for repairs which are not considered emergencies will be recharged at the full cost.
Gas leaks or suspicion of fumes from a gas appliance should be reported directly to Transco on 0800 111 999 immediately.
No matter how good we think the contract is, it will only work well with your help. You will be receiving the service, so it’s important that we get your views on how well the contractors are doing.
We will be ringing residents who had a job completed by Axis on a monthly basis, to ask you how it went. On the rare occasions that things have not gone well, we want to put things right quickly. It would be great if you could take a few minutes when we ring, to tell us how it went.