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Paying your rent
Payments must be arranged so that your account is never in arrears.
When paying your rent you must use your ten digit tenancy number as a reference. New tenants will need to allow 7 days for a reference number to be generated.
Any new or transferring tenant whose Tenancy commenced on or after the 18th July 2016 is required to pay one weeks rent charge upfront before they receive the keys to their new home.
How can I pay my rent?
Please note that due to the current situation regarding COVID-19 we are unable to set up new direct debits as we do not have access to the original signed mandates to process.
This is the easiest and simplest way to pay.
The Council collects direct debits monthly, on the 15th or 28th of each month (or next working day) or fortnightly on a Friday.
The amount payable will automatically alter to take into account any changes to your rent. The Council can automatically adjust the amount collected to take into account these changes.
You will receive written notification of any changes.
Payments can be made online. You will need your ten digit tenancy number.
Please note that if you do not have access to a computer there is one available for use that is situated in the main reception at the Town Hall. Please ask at the reception desk if you wish to use the computer or require assistance.
Using Your Smartphone
You can pay using the Allpay app which can be downloaded for free on Android and IOS systems. Once registered and using your rent reference details, you can pay your rent.
Payments can also be made using a touch-tone telephone system by dialling 0345 200 1173. Please ensure you have your tenancy number and debit card number available.
Calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 3p and 40p per minute depending on your network provider. Calls from landlines and mobiles are included in free call packages.
Post Office and Pay Point
You can pay your rent at any Post Office or shop that displays a Pay Point sign throughout the country. You will need to show your plastic rent card. Please allow two or three working days for the payment to reach us. Payments made on a Thursday or Friday at the Post Office may not reach your rent account until the following week. This may result in your rent account being in arrears.
Always keep the payment receipt for future reference. Post Offices cannot give you a balance on your account or advice on rent matters - you should contact the Estates Management Department, where the staff will be happy to help.
You can arrange a standing order payment by providing your bank with your ten digit tenancy number and Brentwood Borough Council's account number 01731291 and sort code 30-91-17.
Like many organisations, we prefer people to make payment by electronic methods rather than by cheque, if possible. If you do not have a bank account or credit/debit card – you can buy a postal order from your local post office.
Cheque and postal order payments should be made out to Brentwood Borough Council and sent to the Town Hall, Ingrave Road, Brentwood, Essex CM15 8AY (please write on the reverse your name/address and your ten digit tenancy number).
What happens if I don't pay my rent?
If you don't get in touch with us or fail to comply with an agreed repayment plan, you will receive arrears letters and visits from your Housing Officer requesting that you clear your arrears.
Failure to do so will result in:
- Terminating any garage tenancy you may have
- Service of a Notice of Seeking Possession or Notice of Proceedings for Possession. This is the beginning of a legal process to recover the debt and may ultimately lead to the repossession of your home
- Commencing Court proceedings, you will then be responsible for any legal costs which are approximately £380
If you then fail to keep to a Court Order, you risk losing your home through eviction.
Remember, failure to pay your rent and subsequent possession proceedings can result in the loss of your home. The Council or other Registered Social Landlords generally have no obligation to re-house those evicted for non-payment of rent (even if children are involved).
For independent financial advice, please contact your local Citizens Advice Bureau or a solicitor.
If the Council considers that you require further financial assistance you may be awarded a Discretionary Housing Payment. For details please go to the Other Help Available web page.
How can I find the balance of my account?
A statement showing rent and charges, less any entitlement to benefits, and payments you have made will be sent to you in May. Should there be any discrepancies, please contact the Estates Management department.
If you would like to speak with a member of staff regarding your rent account, please call 01277 312 500 and select the following options:
Option 2- Council Services
Option 2- Housing
Option 3- Housing Rent