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Good Neighbour Guide
Getting along with your neighbours is an important part of living in a happy and safe community. Here are some suggestions to being a good neighbour.
Car Parking and Repair
You must not park any vehicle on any part of the estate, including the garden of your home, on grass verges, pavements or designated walkways. You may park in a garage or other place approved by the Council. You must not park anywhere that would obstruct emergency vehicles.
You must not park an illegal, untaxed or unroadworthy vehicle on the land around your home, on the road, on any communal hard standing, parking bay, forecourt nor anywhere else on the estate. Cars found to be in breach of this will be removed by the Council at the cost of the owner.
You must not park any trade or commercial vehicle of greater than 30 cwt or 1.524 tonnes on any communal hard standing parking bay, forecourt or in the driveway, garden or anywhere else on the estate.
You must not carry out major car repairs on any Council land around your home, on the road, nor any Council garage site.
The Council’s Responsibilities
The Council expects most people to solve their problems with their neighbours, but if that fails, we will investigate complaints, especially in cases of nuisance, harassment or victimisation.
If tenants do not meet their responsibilities, we may consider taking Court proceedings for an injunction or possession order, which could lead to eviction.
Any information supplied by others when making a complaint or supporting a complaint about a neighbour will be treated in confidence. The identity of the person making the complaint will not be given to the person(s) being complained about, although it may be obvious who is making the complaint if you are the neighbour. For further information on anti-social behaviour please go to the Anti-Social Behaviour web page.
To report anti-social behaviour please complete the Housing Services on line form,
You are responsible for the behaviour of every person living in or visiting your home.
You are responsible for them in your home and on surrounding land, in communal areas and in the locality around your home.
You must prevent them doing any of the things listed in these conditions.
‘You’ includes all the people and animals you are responsible for.
You must not use or threaten to use menacing, abusive or violent behaviour towards anyone living in or visiting the locality of your home.
You must not do or threaten to do anything that is likely to cause a nuisance, annoyance or disturbance to anyone living in, visiting or engaging in a lawful activity in the locality of your home.
Examples of behaviour which may cause nuisance, annoyance or disturbance:
- Loud music, radios and television
- Rubbish dumping
- Arguing and door slamming
- Obstructing communal areas
- Dog barking and fouling
- Dismantling and repairing motor vehicles
- Operation of noisy machinery
- Offensive drunkenness
- Playing ball games near to someone else’s home or where games are not permitted
- Drinking in communal areas
- Letting gardens overgrow or become untidy
You must not commit or threaten any form of harassment which may interfere with the peace and comfort of, or cause offence to anyone living in, visiting or engaging in a lawful activity in the
locality of your home or which is likely to do so.
Examples of harassment:
- Racist behaviour or language
- Using or threatening to use violence
- Using abusive or insulting words or behaviour
- Damaging or threatening to damage another person’s home or possessions
You must not use or threaten to use your home or anywhere in the locality for any criminal or illegal activity.
Examples of such activities:
- Storing or selling illegal drugs
- Storing or distributing racist material or pornography
- Storing or selling stolen goods
You must not inflict or threaten violence against anyone who lives with you, or harass or use mental, emotional, physical or sexual abuse.
Violence Towards Staff
The Council will not tolerate threats of violence towards staff.
Damage to Property
You must not interfere with security or safety equipment in communal areas and entrances.
You must not damage, deface or put graffiti on any part of your home or the estate or block nor anything belonging to the Council. If you do so, we will require you to pay the cost of putting the damage right, and we will report it to the Police.
You must not keep or bring into your home or anywhere in the estate or block, any animal that we consider is unsuitable. It is advised that you speak to your Housing Officer or Scheme Manager prior to obtaining a pet.
Animals under the control of, you or anyone for whom you are responsible, must not annoy, frighten or cause nuisance to other people, or be likely to do so.
You must not keep or leave rubbish, dangerous materials or any other belongings in any of the communal areas.
Residents in flats or maisonettes must dispose of household refuse in the designated bins. If you have large items to be disposed, please contact the Special Collections department at the Town Hall on 01277 312500.
You must not run a business from your home.
Permission may only be given in exceptional circumstances if the business or trade does not cause any inconvenience or nuisance to neighbours and does not damage the property. You might also need planning permission.
You must not put up structures such as sheds, garages or pigeon lofts anywhere on your home or in the your garden, unless you have written permission, and planning permission where required.
You must keep your garden tidy by cutting the lawn and trimming any hedges. If the garden is overgrown and there is no good reason why you cannot do it, the Council can take action against your tenancy.
Help may be available for the elderly and disabled, please ask your Housing Officer or via your Scheme Manager for more information.
Flats, Maisonettes and Sheltered Accommodation
Any person using the common parts shall do so as quietly as possible and cause no disturbance or annoyance to other residents.
The tenant shall not install any object on the exterior of the building that will alter the appearance of the block.
Tenants shall not use any heater or cooker or other appliances fuelled by liquid petroleum gas.
Tenants must ensure that no nuisance or annoyance is caused by the presence of any pets or other animals.
All pets must be kept under proper control and not be allowed to foul any common areas.
Tenants shall not block corridors, walkways or emergency exits with any object.