How to report a repair
Due to the ongoing disruptive weather conditions, Axis Repairs Team are still experiencing a high number of calls. We apologise for any inconvenience this may cause residents. Only report emergency Health & Safety repairs that require immediate attention. For information on delays due to COVID, see below.
If you would like to cancel your repair at this time, call us on 01277 312500 and we will be happy to help. If you or anyone in your household are experiencing any symptoms of COVID, call us as soon as possible to advise, or you can email email@example.com for your repair needs.
Axis Europe are responsible for conducting all Council property repairs and maintenance.
To report a repair, call 01277 312500. You will need to select the following options:
- Option 2 for a Council Service
- Option 2 for Housing
- Option 1 for Repairs
This will put you through to Axis to report your repair.
You can also email firstname.lastname@example.org
Out of hours emergencies
For out of hours emergency repairs, call 01277 312500 and select option 2. This will put you through to Axis. It is very costly to send out a trade operative out of hours. It is important that you only request a call out for genuine emergencies.
We define a ‘genuine emergency’ as danger to life or where there is a serious risk of considerable damage to the property.
- Total loss of electricity
- Burst water pipes
- Loss of water supply or hot water
- Total failure of central heating
- Restore flush to WC where a tenant is unable to flush with a bucket
- Roof leaks
- Dangerous roof slates or chimneys
- Board up or re-glaze windows for safety or security
- Blocked sewers
Call outs for repairs which are not considered emergencies will be recharged at the full cost.
Gas leaks or suspicion of fumes from a gas appliance should be reported immediately to Transco by calling 0800 111 999.
Some repairs may take longer to complete due to ongoing supply issues of various building materials and specialist resources not readily available from the suppliers.
We are still experiencing manufacturing and national distribution delays from the COVID-19 pandemic. Dwindling supplies of key building materials such as roof tiles, cement, aggregates, timber, paints, electrical components and steel have impacted the repairs and maintenance industry on a national level.
We’re working with our strategic repairs partner Axis, in an effort to jointly reduce delivery times where possible and we continue to explore other potential supply lines.
We are also making our residents aware of any delays. Our emergency response is not affected, and remains as a make safe service only.
See some general examples of current trend national delivery times provided by the major national suppliers:
- ground works - Fencing, cement, sand – 4 to 6 weeks
- glazing - double glazed units and window frames - 2 to 4 weeks
- plumbing - specialist taps, sanitary ware, not as readily available off the shelf – 3 to 5 days
- electrical - extractor fans and certain cable – 2 to 3 weeks
- general – shortage on certain locks, ironmongery, gypsum products and doors
Some stock lines have now been classed as volatile due to demand outstripping current supply. Where materials are on long term order we will continue to update those affected. Thank you for your patience during these challenging times.