How to report a repair
If you would like to cancel your repair at this time please call us on 01277 312500 and we will be happy to assist. If you or anyone in your household are experiencing any symptoms of coronavirus, please do call us as soon as possible to advise, alternatively you can email email@example.com for all of your repair needs.
Axis Europe are responsible for conducting all Council property repairs and maintenance.
To report a repair, please call 01277 312500. You will need to select the following options:
- Option 2 for a Council Service
- Option 2 for Housing
- Option 1 for Repairs
This will put you through directly to Axis to report your repair.
Alternatively you can email firstname.lastname@example.org
Out of hours emergencies
For any out of hours emergency repairs, please call 01277 312500 and select option 2. This will put you through to Axis. It is very costly to send out a trade operative out of hours. It is, therefore, important that you only request a call out for genuine emergencies.
The Council defines a ‘genuine emergency’ as danger to life or where there is a serious risk of considerable damage to the property.
- Total loss of electricity
- Burst water pipes
- Loss of water supply/hot water
- Total failure of central heating
- Restore flush to WC where a tenant is unable to flush with a bucket
- Roof leaks
- Make safe dangerous roof slates/chimneys
- Board up or re-glaze windows for safety or security
- Blocked sewers
Call outs for repairs which are not considered emergencies will be recharged at the full cost.
Gas leaks or suspicion of fumes from a gas appliance should be reported directly to Transco on 0800 111 999 immediately.