Brentwood Borough Council Housing - Repairs and Maintenance

Repairs and Maintenance

Every five years, each Council dwelling is surveyed in order to determine the degree of maintenance works required to be carried out. The surveyor responsible for your maintenance programme will take into account your comments as to what works are necessary and then produce a schedule of works to be undertaken within the resources available.

A copy of the schedule of works, together with the contractor’s name and telephone number will be forwarded to you prior to the works being undertaken.

Any defects reported that are the Council’s responsibility but outside the current year’s area of work will be inspected and, should there be a requirement, first aid repairs will be carried out to a degree relevant to the time cycle. Visit Residents Online to report a repair/maintenance problem.

Any defects which are considered to be an emergency will be carried out as soon as possible. Special concessions are made for certain groups of tenants, i.e. the elderly, the disabled and those who, in the opinion of the Head of Housing and Revenue Services, are in difficult circumstances.

Online services

• View housing repair history
• Report non-urgent housing repair