Below are the answers to some frequently asked questions in relation to the community alarms service:
Q: Can I wear the pendant in the bathroom, bath and shower?
A: The pendant is fully waterproof, and we would encourage our customers to wear it at all times in the house, including in the bathroom (where more accidents are likely to happen).
Q: What happens if I press the pendant by accident?
A: When the call is answered just inform the staff at the response centre that you pressed it by accident. In fact we ask our customers to press the button at least once a month, to ensure that the system is working properly and you understand how it works.
Q: How do I know when the battery in my equipment is running low?
A: We receive reports of low batteries for the equipment straight to our office. Once we receive one of these reports we will contact you to arrange an appointment to replace the battery or equipment.
Q: What if I lose my emergency pendant?
A: You can still call for help from the alarm button on the base unit. A replacement pendant can be supplied at an additional cost.
Q: Can I have more than 1 pendant per base unit?
A: You can have 2 pendants on 1 base unit, enabling 2 people at the same address to be covered.
Q: What happens if there is a power cut?
A: If there is a power cut, please don't worry as there is a battery in the base unit that will keep the system working.
Q: Do you keep any medical details to help emergency services?
A: We hold limited medical information on file, as well as details of your doctor, to assist the Emergency Services.
Q: I have moved house, who do I need to inform of my change of details?
A: We need you to tell us your new address, telephone numbers and any change to key-holders. Please call our customer services team on 01277 312500. When you move, simply unplug the system and then plug into your new telephone point and electrical socket at your new home, or call the team and arrange this to be reconnected for you.
Q: I want to change the details of my key holders- how do I do this?
A: You can do this by either pressing your pendant and speaking to the operator or by calling 01277 312500 and speak to one of the alarms team.
Q: I do a lot of gardening- will the pendant still work outside the house?
A: The pendant has a typical range of 50 metres from the base unit and should be worn outside the House in the garden.
If you require any further information please call us on 01277 312500 or email firstname.lastname@example.org.