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If you have difficulty paying your Council Tax
If you receive your Council Tax bill and are unable to pay the instalments requested, please contact the Revenues Section immediately (01277 312500). If you contact us early we can check that your liability is correct, you should also check if you are entitled to Council Tax Support.
Not everyone has to pay the full Council Tax, please go to the Council Tax Discount web page for further information.
Even if you are not entitled to a Council Tax reduction or discount, we may be able to help you by spreading your instalments over a longer period. Please contact the Revenues Section and ask for assistance to make a payment arrangement.
If you fail to pay any instalment, you will receive a reminder. The reminder gives you 7 days in which to pay the outstanding amount.
If you have already received two reminders in a year and then fail to pay a further instalment, which is due in that year, you will lose the right to pay by instalments. A third reminder does not need to be issued and you will become liable to pay the remaining amount for the full financial year. The full bill falls due the day after immediately after the missed payment.
What you should do if you receive a reminder
If you receive a reminder, you should pay the amount requested immediately. If you are unable to do so, you should contact the Recovery section (01277 312500). You may be able to make an arrangement to pay the arrears with your next instalments.
For further information on what happens if you do not pay please go to the Recovery and enforcement web page.
We appreciate that for some people, it may be difficult to pay Council Tax on top of all the other bills that people are required to pay. Our scheme provides assistance for claimants facing hardship to ensure that they are getting the right level of support. In cases where no further support is available the Council has identified a hardship fund to assist with meeting the Council Tax. Further information can be found on the Hardship Funds web page