Contact Us - Main Contacts
Brentwood Borough Council, Town Hall, Ingrave Road, Brentwood, Essex CM15 8AY
Town Hall opening times
Relocation during the remodelling period
Brentwood Borough Council will be vacating the Town Hall whilst remodelling work takes place on the building.
Our reception will be relocated to 1-2 Seven Arches Road, which is the former register office, situated adjacent to the Town Hall from Monday 30 October 2017. All appointments will be held on this site, as well as general reception services, including self-service positions and document scanning.
Brentwood Mind and Papworth Trust will also be joining Brentwood Borough Council to operate from 1-2 Seven Arches Road. Weddings will also take place on the site, although Essex Registration Service will be relocating to Brentwood Library. Essex Police will be operating from the Town Hall but will have no public access.
Council committee meetings will take place at Brentwood County High School and will continue to start at 7pm. Meetings will no longer be webcast but will continue to be open to the public. Parking will be available at Brentwood County High School.
Pedestrian access to 1-2 Seven Arches Road should be from the footpath off Ingrave Road, not from the access road to the Town Hall. Visitor parking, including new disabled parking, will be available to the front of the Town Hall. Brentwood Council’s reception will continue to be open from 8.30am-5pm Monday-Thursday, 8.30am-4.30pm Friday.
The Council's postal address will remain the same (Brentwood Borough Council, Town Hall, Ingrave Road, Brentwood, Essex CM15 8AY), although the post box will be repositioned at 1-2 Seven Arches Road for hand deliveries.
For general service enquiries contact us on:
Phone: 01277 312500
All calls to the Town Hall are greeted with a recorded message which allows callers to select direct routing to a number of departments or services. By dialling the relevant number when prompted, the caller is immediately routed to that department. The system still enables callers to speak to one of the operators as normal.
Confidential Fraud Hotline:
To report Housing Tenancy, Council Tax Support and Council Tax Non-compliance fraud telephone: 0800 028 1492.
To report Housing Benefit fraud telephone the National Fraud Hotline 0800 854440.
Other Brentwood Borough Council services:
Use the Department telephone numbers page.
To contact your local Councillor:
Please find their details on the Your Council pages.
To report errors or broken links on the website:
Information on how to compliment, comment or complain about a Council service is available on the Compliment, Comment or Complain web page.