Brentwood Borough Council

Brentwood Borough Council

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Brentwood Borough Council

FOI 9631

Complaints System

Request



· Does your council have an overall complaints manager/director for your council? Or are complaints managed within each separate department?



· Does your council use an overall complaints management system/software or are complaints managed individually by each department?



· Can you please provide the Name, Phone Number, Address and E-mail Address details for the Complaints Manager/Director for your council please, If applicable?


Response

Thank you for your recent FOI request. Please find responses to your questions below;

• Does your council have an overall complaints manager/director for your council? Or are complaints managed within each separate department?
Complaints are allocated by two overall coordinators, but are then managed within each separate department by a departmental Complaints Coordinator.


• Does your council use an overall complaints management system/software or are complaints managed individually by each department?
Brentwood Borough Council uses an in-house management system for all complaints.


• Can you please provide the Name, Phone Number, Address and E-mail Address details for the Complaints Manager/Director for your council please, If applicable?
The two overall Complaints Coordinators for Brentwood Borough Council are Sharon Morris and Sarah Bennett. Both are available at:

A: Town Hall
Ingrave Road
Brentwood
CM15 8AY