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Brentwood Borough Council

FOI 8026

Telecoms Expenditure

Request

My questions relate to the Telecoms Expenditure at Brentwood Council.

I have stated my questions below;

Overall Communications Questions:

1. What PABX/Telephone System does your organisation use?

2. Who maintains the PABX/telephone system?

3. How much is the annual maintenance contract for your
PABX/telephone system?

4. What percentage of your desk telephones are Analog, Digital and
VoIP/SIP

5. What is the process of auditing your telephone system and
equipment?

6. How do you store the audit of your telephone system and
equipment?

7. How do you check for end-of-life components in your
PABX/telephone system?

8. How do you check your maintenance charges are accurate?

9. What is the overall annual communications budget?

Voice Mail and Call Routing:

10. Do you use an integrated voice mail / auto-attendant platform or
a 3rd party solution?

11. Do you route calls using voice prompts (e.g. 'Press 1 for
housing...')?

12. Which vendor do you use?

13. How much is your annual maintenance this?

14. When is your contract due for renewal?

Call logging and Accounting:

15. What Call Logger/Accounting platform do you use to measure costs
and performance?

16. Does it provide a web interface for all of your
departments/users?

17. Does it provide users with automatic scheduled email reports?

18. How much is your annual maintenance contract for this?

19. When is the contract due for renewal?

Call Recording

20. Do you record calls?

21. What percentages of your telephone extensions are recorded?

22. What vendor solution is used?

23. How much is the annual maintenance for this?

24. When is your contract due for renewal?

Contacts

25. Who is responsible for telecommunication purchases?

26. What are their contact details?

27. Who is responsible for Software purchases?

28. What are their contact details?

Response

Response sent as an attachment.