We would like to request under the Freedom of Information Act:
The number of recorded complaints your Trading Standards team received about letting agents charging prospective clients deposits/holding fees, but not letting them move in, and then refusing to pay their money back.
How many of these cases led to any action being taken, and what that action was?
We need this data over three timeframes:
a.) 1 January 2011 to 31 December 2011
b.) 1 January 2012 to 31 December 2012
c.) 1 January 2013 to 30 September 2013
I can advise you that the information you require is held by Essex County Council and not Brentwood Borough Council.
Freedom of Information requests for Essex County Council can be sent to:
Your Right to Know
Information Sharing Information Security
Po Box 11