Brentwood Borough Council

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Brentwood Borough Council

FOI 6636

Outsourced IT

Request

1. Do you outsource your IT e.g. server management, IT help desk, cloud. And who to?

2. How do you measure the performance of your IT. What Key Performance Indicators KPI’s you use. E.g. server uptime, Internet bandwidth, number of calls logged, number of calls closed etc AND THE DESCRIPTIONS of those SLA’s to help interpret them

3. If you measure your IT could I have the last 10 month figures E.g. 90% of server uptime, Closed calls within SLA

4. Finally the IT strategic plan if you have one and specifically its measurements

Response

Answer in attachment