Brentwood Borough Council

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Brentwood Borough Council

FOI 6091

IT Providers

Request

1. What is the name & official title of the Director responsible for Information Technology deployments?

2. What is the name & official title of the person responsible for defining your Data, Voice, Video, unified communications and Conferencing requirements?

a. Data;

b. Voice;

c. Video;

d. Unified Communications

e. Conferencing;

f. ICT Security:

3. How many connected users do you have and how many sites are these users distributed over?

4. Please provide details of manufacturer(s) and model (s) of existing PBX equipment used across the network.

5. Do you have any plans to implement / upgrade PBX equipment to support VoIP?

6. How much are you paying for telephony calls between council locations?

7. Who is your primary data network ( LAN / WAN ) vendor?

8. Who is your call centre vendor?

9. Please state number of call centre seats?

10. Who are your voice service providers?

11. Do you have (or are there plans) to upgrade voice connectivity to use SIP trunks

12. Do you use or plan to implement unified communications between sites?

13. Who is your primary Unified communications vendor?

14. Do you use or have plans to implement Microsoft Lync between locations.

15. What VoIP projects have been identified within the next 12 months?

16. Do you use a consultancy company for ICT advice or training?

17. Is your ICT needs provided under a managed service contract? If so, what company?

Response

1. What is the name & official title of the Director responsible for Information Technology deployments? Jo-Anne Ireland, Head of Corporate Finance


2. What is the name & official title of the person responsible for defining your Data, Voice, Video, unified communications and Conferencing requirements?

a. Data;

b. Voice;

c. Video;

d. Unified Communications

e. Conferencing;

f. ICT Security:

Tim Huggins ICT Manager


3. How many connected users do you have and how many sites are these users distributed over? 200 over two sites

4. Please provide details of manufacturer(s) and model (s) of existing PBX equipment used across the network. - Nortel CS1000

5. Do you have any plans to implement / upgrade PBX equipment to support VoIP? N/A we already have VOIP

6. How much are you paying for telephony calls between council locations? £0.00

7. Who is your primary data network ( LAN / WAN ) vendor? NGN Contract with multiple vendors

8. Who is your call centre vendor? We don’t have a call centre

9. Please state number of call centre seats? N/A

10. Who are your voice service providers? Daisy Communications

11. Do you have (or are there plans) to upgrade voice connectivity to use SIP trunks – Under consideration

12. Do you use or plan to implement unified communications between sites? – Under review

13. Who is your primary Unified communications vendor? N/A

14. Do you use or have plans to implement Microsoft Lync between locations. – Under review

15. What VoIP projects have been identified within the next 12 months? – review of current deployment

16. Do you use a consultancy company for ICT advice or training? Citrix advice yes

17. Is your ICT needs provided under a managed service contract? If so, what company? No