Brentwood Borough Council

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Brentwood Borough Council

FOI 6061

Complaints re Council Tax and Business Rates collections

Request

How many a) 1st stage b) 2nd stage and c) 3rd stage complaints were received about i) council tax collection and ii) business rates collection in the last financial year?



Response

Thank you for your email request for information, dated 15th April 2013 and received on 16th April 2013 centrally.

May I firstly apologize for the delay in responding to this request.

The request you made was in relation to information about the Council’s complaints process and queries concerning Council Tax and Business Rates and I have provided answers under the question in red. I confirm that the Council does indeed hold these records. Your requests was as follows:

How many a) 1st stage b) 2nd stage and c) 3rd stage complaints were received about i) council tax collection and ii) business rates collection in the last financial year?

Having checked the records during that time there were 3 matters at first stage in relation to Council Tax collection and none related to Business Rates. Only 1 matter went to second stage in relation to second stage. No Business Rate matters were handled at that stage.

The Council does not operate a stage 3