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Brentwood Borough Council

FOI 5780

Use of software

Request

We are currently investigating the use of software for the management of key activities in local government.  I would be grateful if you could provide me with answers to the following three questions under the Freedom of Information Act for each of the activities listed below:

  1. Who provides the software (in-house/name of third party provider)
  2. If you have changed provider in the past 5 years when did you change?
  3. If you have changed provider in the past 5 years, who was the previous supplier (please put ‘in house’ if previous software was in house).

The activities of interest are:

a)     Document–Records Management

b)    Income Management

c)     Cash Receipting

d)    E-payments

e)     General Ledger

f)     Vehicle Management

g)    CRM (Customer/ Citizen Relationship Management)

h)     Waste Management

i)      Environmental Health

j)      Trading Standards

k)     Licensing

l)      Social Housing Management (if applicable)

m)   Housing and Council Tax Benefits Administration

n)     Council Tax Administration

o)    Business rates (NNDR)

Response

1. Who provides the software (in house/name of third party provider)
2. If you have changed provider in the past 5 years when did you change?
3. If you have changed provider in the past 5 years, who was the previous supplier (please put ‘in house’ if previous software was in house).
The activities of interest are:
a) Document–Records Management Anite@work & Idox
b) Income Management ABS – Was in house until April 2013
c) Cash Receipting in house – moving to Capita
d) E-payments In House – moving to Capita
e) General Ledger ABS – Was in house until April 2013
f) Vehicle Management N/A
g) CRM (Customer/ Citizen Relationship Management) None but this un under review
h) Waste Management In House – moving to Bartec
i) Environmental Health Idox / Uniform – was in house until April 2012
j) Trading Standards N/A
k) Licensing Idox / Uniform – was in house until April 2012
l) Social Housing Management (if applicable) Orchard
m) Housing and Council Tax Benefits Administration Anite / SX3 (northgate)
n) Council Tax Administration Anite / SX3 (northgate
o) Business rates (NNDR) Anite / SX3 (northgate