I would like to request the following breakdown of the hardware maintenance and costs:
A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?
I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.
Thank you for your recent FOI
The only equipment we have under a maintenance contract is our P4000 HP SAN and the associated 6 ESX hosts ( 6 HP DL380 G6) The service lever agreement is for Hp Support Plus 24 Service.
We buy the support direct from HP and have negotiated discounts.