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Brentwood Borough Council

FOI 5674

Service/Software providers

Request

I would be very grateful if you could help with the following information, requested under the Freedom of Information Act 2000.

1) Please confirm whether you receive services from any of the following providers and if so, the nature of that service (software product, service etc), the year in which the you first engaged with that provider?
a. Capita Plc
b. Northgate Public Services
c. Civica

2) Please confirm the date at which you first engaged the services of the relevant providers above and any documentation associated with their appointment including:
a. Details of any competing offers received at the time of their appointment including price
b. Any presentations received through the RFP / tender process
c. Any minutes from the meetings discussing the RFP / tender process and dictating the decisions taken

3) Please provide copies of any contracts governing provision of the services and the following details for either the last two available financial years or the last 24-months:
a. License fees paid
b. Maintenance fees paid
c. Licenses cancelled
d. Maintenance contracts cancelled

4) Please confirm whether you share the services provided by the companies listed above with another council? If so, what services do you share?

5) Please confirm whether you are currently in the process of replacing any of the services with the providers listed above, timing of that replacement and reasons for their replacement

6) Please provide contact details for the relevant person tasked with management of the relationship with each provider

Should you be unable to provide answers to any of the above, then I would be grateful if you could provide reasoning for the restriction of content and provide as much information as is permissible.

Response

1)Please confirm whether you receive services from any of the following providers and if so, the nature of that service (software product, service etc), the year in which the you first engaged with that provider?

b. Northgate Public Services – We have a managed service provide support and hosting for Reality and Northgate Revenues and Benefits system and Anite @ Work.


2) Please confirm the date at which you first engaged the services of the relevant providers above and any documentation associated with their appointment including:
a. Details of any competing offers received at the time of their appointment including price
b. Any presentations received through the RFP / tender process
c. Any minutes from the meetings discussing the RFP / tender process and dictating the decisions taken

This was over 10 year ago, no details available.


We have had a relationship with Northgate (previously McDonnel Douglas) since the late 1980’s. We moved to a hosted service in early 2000 for the McDonnel Douglas Reality System, and then iWorld system (now Northgate Revenues and Benfits).

3) Please provide copies of any contracts governing provision of the services and the following details for either the last two available financial years or the last 24-months:
a. License fees paid
b. Maintenance fees paid
c. Licenses cancelled
d. Maintenance contracts cancelled
Reality Operating system: £30k per year
Hosted Service : £85k per year
Anite @ work : £8k per year
Northgate R & B: £34k per year


4) Please confirm whether you share the services provided by the companies listed above with another council? If so, what services do you share?
No
5) Please confirm whether you are currently in the process of replacing any of the services with the providers listed above, timing of that replacement and reasons for their replacement
No

6) Please provide contact details for the relevant person tasked with management of the relationship with each provider
Tim Huggins - ICT Manager – Northgate Managed Service
Rick Steels – Revenues & Benefits Manager – Northgate Revenues and Benefits system & Anite @ Work