Brentwood Borough Council

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Brentwood Borough Council

FOI 5305

IT Systems

Request

I am writing to you to request information regarding your IT systems.
 
Can you tell me if you use the following It systems at your authority?
 
Members/councillors enquiries system – Used by members or their representatives to log and track enquiries that the public have made to them.
 
Self Service/Customer Portal – For the public to access a range of services through a portal usually on the authority’s web site. This may also involve tracking of the enquiries by the member of public through a registration process.
 
IT Asset Management system – This is used to help manage the estate of servers, desktops and Laptops. It holds information about each piece of hardware and updates automatically from each machine on a regular basis.
 
Waste management – This can be a system to support commercial or domestic waste.

FOI Management – Used to track FOI, Data protection or Environmental Information Regulations – information requests
 
 
For each of the above systems if appropriate I would like to know the following information:
Name of current supplier
Cost of initial implementation
On-going costs (Support and licensing)
Number of FTE’s that support the systems
When the current IT contract is due to finish
If any of the above systems are delivered as part of a partnership or shared working arrangement can you please give the other parties involved and what your is your monetary contribution.
 

Response

Members/councillors enquiries system – Used by members or their representatives to log and track enquiries that the public have made to them. - yes (site helpdesk) 1 FTE

Self Service/Customer Portal – For the public to access a range of services through a portal usually on the authority’s web site. This may also involve tracking of the enquiries by the member of public through a registration process. Yes, this is an in-house developed system

IT Asset Management system – This is used to help manage the estate of servers, desktops and Laptops. It holds information about each piece of hardware and updates automatically from each machine on a regular basis. Yes this is part of the site helpdesk  system

Waste management – This can be a system to support commercial or domestic waste. Company has been appointed and the procurement process has started

FOI Management – Used to track FOI, Data protection or Environmental Information Regulations – information requests – Simple case management use not specific to FOI this again is part of our site helpdesk system

Site HelpDesk – Members, FOI etc £850pa
IT £450pa