Brentwood Borough Council

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Brentwood Borough Council

FOI 5207

IT Systems

Request

I am writing to you to request information regarding your IT systems and I would like to know what technology is being used. This is specifically for the following systems:
Customer Services (CRM)
Public Protection (Environmental)
Highways Management (Inspection, Maintenance)
Highways Asset Management Plan (HAMP)
Street Works
On-Street parking
GIS
Telephony

For each of the above systems I would like to know the following information:
Name of current supplier
Cost of initial implementation
On-going costs (Support and licensing)
Number of FTE’s that support the systems
When the current IT contract is due to finish
If any of the above systems are delivered as part of a partnership or shared working arrangement can you please give the other parties involved and what your is your monetary contribution.

Response

Customer Services (CRM) – No Current System
Public Protection (Environmental) – N/A
Highways Management (Inspection, Maintenance) – Not controlled by Brentwood Borough Council now looked after by Essex County Council
Highways Asset Management Plan (HAMP) – Not controlled by Brentwood Borough Council now looked after by Essex County Council
Street Works – Not controlled by Brentwood Borough Council now looked after by Essex County Council
On-Street parking – Run through a partnership
GIS –Civica 1 FTE, 18K Annual License and support direct with Civica
Telephony – Avaya (previously Nortel) 1 FTE supported by 3rd party, 11K p/a, August 2013, Phoenix – IT