Brentwood Borough Council

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Brentwood Borough Council

FOI 4368

Service Providers

Request

1. Who is the manufacturer of the contact centre system that you operate? 
2. How many contact centre agents do you have: is it (a) 1000? 
3. Who is the manufacturer of your IVR system? 
4. How many ports do you have on your IVR system: is it (a) 1000?
5. Do you use Microsoft Exchange 2003 as your email server? If not, then which
product do you use? 
6. How many email users do you have?
7. Who is/are the manufacturer(s) of your Malware service(s)? This would include, but
not be limited to: anti-virus, anti-spam, image and content control for web and email.
8. How many centres do you use to host or co-locate servers to run your business
systems?

Response


1. Who is the manufacturer of the contact centre system that you operate? – We don’t have a contact centre
2. How many contact centre agents do you have: is it (a) 1000? – N/A
3. Who is the manufacturer of your IVR system? We don’t have a IVR system
4. How many ports do you have on your IVR system: is it (a) 1000? – N/A
5. Do you use Microsoft Exchange 2003 as your email server? If not, then which
product do you use? Yes
6. How many email users do you have? 250
7. Who is/are the manufacturer(s) of your Malware service(s)? This would include, but
not be limited to: anti-virus, anti-spam, image and content control for web and email.

Kaspersky and websence

8. How many centres do you use to host or co-locate servers to run your business
systems? Two