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Brentwood Borough Council

FOI 3820

Access requests research

Request

I wondered if you could help me; I’m a Public Policy researcher at UCL looking at the impact of Data Protection Act subject access requests (SARs). I want to find out what burden SARs place upon public bodies and I’m contacting around 30 councils of different sizes in England to ask if they can provide me with the information below.

Cost
1. In what percentage of cases do you charge a fee?
2. What fee(s) do you charge?
3. When was the fee introduced?


Volume and nature of requests
Please provide information for the following years: 2008-2009, 2009-2010, 2010-2011

1. How many subject access requests did you receive per year?
2. Please break down these requests into requests per business area per year.


Time taken to respond
1. What percentage of subject access requests were dealt with within 40 days? (Per year, as above)
2. For those requests that were not dealt with within 40 days, what were the reasons for the delay? (Per year, as above)


Complaints
1. How many complaints have you received related to subject access requests? (Per year, as above)
2. What were the nature of the complaints? E.g. time delay; incomplete information; fee (Per year, as above)
3. How many complaints were responded to on time within 20 working days? (Per year, as above)
4. How many of the complaints were upheld? (Per year, as above)
5. How many inquiries did you receive from the ICO relating to subject access requests, if any? (Per year, as above)
6. How were these inquiries dealt with? (Per year, as above)

Response

Cost
1. In what percentage of cases do you charge a fee? 100%
2. What fee(s) do you charge? £10
3. When was the fee introduced?


Volume and nature of requests
Please provide information for the following years: 2008-2009, 2009-2010, 2010-2011
1. How many subject access requests did you receive per year?
2008-2009 – no record
2009-2010 – 0
2010-2011 - 2
2. Please break down these requests into requests per business area per year.
2010-2011 – Housing
Democratic Services

Time taken to respond
1. What percentage of subject access requests were dealt with within 40 days? (Per year, as above)
2010- 2011 100%
2. For those requests that were not dealt with within 40 days, what were the reasons for the delay? (Per year, as above)
N/A

Complaints
1. How many complaints have you received related to subject access requests? (Per year, as above)
None
2. What were the nature of the complaints? E.g. time delay; incomplete information; fee (Per year, as above)
N/A
3. How many complaints were responded to on time within 20 working days? (Per year, as above)
N/A
4. How many of the complaints were upheld? (Per year, as above)
N/A
5. How many inquiries did you receive from the ICO relating to subject access requests, if any? (Per year, as above)
N/A
6. How were these inquiries dealt with? (Per year, as above)
N/A