I would like to request the following breakdown of the Council's hardware maintenance and costs:
A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?
I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.
Under a support contract we have:
HP P4000 series SAN
6 HP DL380
This has manufacturer’s warrantee + HP support plus 24 SVC Started August 2010 ends August 2013
We use a Nortel VOIP and the Nortel switches are covered under a contract with Pheonix this support was included in the overall telecoms support contract price. This is up for re-newel in August 2012