Brentwood Borough Council

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Brentwood Borough Council

FOI 14923

Repair Complaints

Request

I am writing under the Freedom of Information Act 2000 and would like the following information provided:


1
i) Number of complaints received by your housing department, from tenants, in relation to serious issues of disrepair in housing under your local authorities control.


ii) Number of complaints received by your housing department, from tenants, in relation to nuisance issues namely of pest, infestation and mould in housing under your local authorities control.


iii) Summary details of the nature of the complaints from tenants living in housing under your local authorities control including date of first complaint.


iv) Of those social homes where complaints
have been received please state whether or not a HHSRS ( Housing Health and Safety Rating System) assessment was carried out and when the assessment was carried out.


v) Of those where a HHSRS assessment took place - summary details of the results - including any follow up action requested. Please include the category given in assessment, i.e. Category
1 or 2 for hazards.


2)
i) The number of enforcement notices given by your local council relating to serious issues of disrepair for housing under your local authorities control.


ii) The number of enforcement notices given by your local council relating to nuisance issues namely of pest, infestation and mould for housing under your local authorities control.

3)

ii) The number of private prosecutions brought under the Environmental Health Act that have been pursued by complainants relating to serious issues of disrepair, and nuisance issues
namely of pest, infestation and mould for housing under your local authorities control.


ii) The total amount paid out in compensation that relates to serious issues of disrepair and nuisance issues namely of pest, infestation and mould in housing under your local authorities
control.


iii) A breakdown of compensation costs between legal fees, damages paid and cost of repair for compensation paid out in relation to serious issues of disrepair and nuisance issues, namely pest, infestation and mould for housing under your local authorities
control.


iv) Summary details of judgements in relation to compensation paid.


4)i) Number of social homes deemed to be unfit for habitation
because of serious issues of disrepair or nuisance pest control or mould issues.

Could all information be provided for the last 3 years and where possible in an Excel format.

Response

attached.