Brentwood Borough Council

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Brentwood Borough Council

FOI 14256

Digital Transformation

Request


Under the freedom of information act, I would like to request the following information:
·
What CRM/ERP do you use?
·
Who is responsible for Digital Transformation?
·
Is your data held in the cloud or on premise?
·
What version of windows are you using?



Response

Under the freedom of information act, I would like to request the following information:
·
What CRM/ERP do you use? Currently use an in-house developed ‘light touch’ CRM, however the Council has recently purchased Firmstep’s CRM called Service, which will be implemented during 2017/18 as part of the Council’s Customer Access Strategy & Digital Transformation project.
·
Who is responsible for Digital Transformation? The Digital Transformation Team Manager (Lorraine Jones) is responsible for leading on Digital Transformation projects, which have been authorised by The Digital Transformation Board.
·
Is your data held in the cloud or on premise? combination of on premise and in a secure compliant cloud environment


What version of windows are you using? Win 2008, Win 2012, Win2016