Brentwood Borough Council

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Brentwood Borough Council

FOI 13638

Refuse and recycling incidents

Request

Questions:

1.
For the years 2013/14, 2014/15 and 2015/16, please can you disclose the total number of incidents involving residents recorded by the council related to the refuse collections service, recycling collection service and bulk waste collection
service? For example, these may include but not be limited to reports of negative behaviour, aggressive or abusive behaviour, issues with bins including overfilling, lids not being shut, bins not placed on the property boundary, bins containing incorrect items
and residents throwing bin bags directly into the lorries.

2.
Please can you list each of these recorded incidents individually, and for each include:
-Which service it relates to (refuse, recycling or bulk waste)
-The nature of the issue (was it negative behaviour, aggressive behaviour, bin overfilling etc)
-A description of the incident and why the incident was recorded.
-Whether surveillance footage taken on the lorry relating to the incident was saved as evidence.
-Whether a still picture or still pictures taken on the lorry relating to the incident were saved as evidence.
-If footage or pictures were recorded, how this was captured (by an inbuilt CCTV system on the lorry, individual cameras held by staff etc)
-What action was taken as a result of the incident (for instance, a warning letter sent to the resident)
-Whether the resident was fined as a result and the value of the fine.
-Whether the incident was referred to the police.
-If known, what action was taken by the police.
-Whether staff received any follow up support after the incident.
-What kind of support staff received after the incident (for instance, some councils offer counselling after serious incidents with residents)

3.
Do the council’s refuse, recycling and/or bulk waste vehicles have surveillance systems? If so, please include an explanation of the system, which vehicles have this and where the cameras are on the vehicles.

4.
Does the council offer counselling to workers on the vehicles following incidents? If so, what is the nature of the support offered?

5.
Do staff on the vehicles carry log books so they can record incidents with residents?



6.
How frequently do residents in your council area have their recycling and general waste collected?

Response

1.
For the years 2013/14, 2014/15 and 2015/16, please can you disclose the total number of incidents involving residents recorded by the council related to the refuse collections service, recycling collection service and bulk waste collection
service? For example, these may include but not be limited to reports of negative behaviour, aggressive or abusive behaviour, issues with bins including overfilling, lids not being shut, bins not placed on the property boundary, bins containing incorrect items
and residents throwing bin bags directly into the lorries.

We are unable to extract the information requested here as our Report It system we use does not hold the required historical information for the years requested.

2.
Please can you list each of these recorded incidents individually, and for each include:

-Which service it relates to (refuse, recycling or bulk waste)
-The nature of the issue (was it negative behaviour, aggressive behaviour, bin overfilling etc)
-A description of the incident and why the incident was recorded.
-Whether surveillance footage taken on the lorry relating to the incident was saved as evidence.
-Whether a still picture or still pictures taken on the lorry relating to the incident were saved as evidence.
-If footage or pictures were recorded, how this was captured (by an inbuilt CCTV system on the lorry, individual cameras held by staff etc)
-What action was taken as a result of the incident (for instance, a warning letter sent to the resident)
-Whether the resident was fined as a result and the value of the fine.
-Whether the incident was referred to the police.
-If known, what action was taken by the police.
-Whether staff received any follow up support after the incident.
-What kind of support staff received after the incident (for instance, some councils offer counselling after serious incidents with residents)

As above, we are unable to provide this information.

3.
Do the council's refuse, recycling and/or bulk waste vehicles have surveillance systems? If so, please include an explanation of the system, which vehicles have this and where the cameras are on the vehicles.

12 of our refuse collection vehicles have a built in a 4 camera CCTV system (RX3) supplied by www.iss-international.co.uk .
1x forward facing camera, 1 x rear facing camera, 1 x rear facing camera fitted on the N/S and 1 x rear facing camera fitted on the O/S.

4.
Does the council offer counselling to workers on the vehicles following incidents? If so, what is the nature of the support offered?

Yes Brentwood Borough Counselling does offer a counseling service to all staff – whatever the issue/reason may be. Counselling is provided by either Essex County Council or Mind.

5.
Do staff on the vehicles carry log books so they can record incidents with residents?

No Log books, they would need to liaise with their Line Managers and update them on any incidents.

6.
How frequently do residents in your council area have their recycling and general waste collected?
Weekly service for residual waste, mixed dry recycling waste and food waste and fortnightly service for garden waste and glass waste. We also offer a chargeable once a week bulky waste collection if requested by the resident.