Brentwood Borough Council

Brentwood Borough Council

Quick Links

Skip Navigation | Home page | Site map | Search | Help | Complaints procedure | Disclaimer | Feedback | Access key details
Brentwood Borough Council

FOI 13584

ICT Service

Request


I would like to request the following information regarding the council's IT infrastructure:



1.Do you currently have an IT service desk in place?
2.What software tool is in place?
3.What is the cost for this service charged by the provider (including any maintenance fees)

4.When is the contract due to be reviewed?
5.Who is the contact responsible for your IT Service Desk Software


If you have any queries please don’t hesitate to contact me via email and I will be happy to clarify what I am asking for, my details are outlined below.

Response

1.Do you currently have an IT service desk in place? Yes
2.What software tool is in place? Sitehelpdesk
3.What is the cost for this service charged by the provider (including any maintenance fees) 460 per annum

4.When is the contract due to be reviewed? October 2017
5.Who is the contact responsible for your IT Service Desk Software : Mr Paul Coombes