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Brentwood Borough Council

FOI 13488

Business Process Automation (BPA)

Request

I would like to find out the extent of business process automation in your organisation.

Business process automation (BPA) describes use of a digital platform to replace manual and/or paper-based systems, to reduce costs, increase efficiency and empower service users to be able to do more for themselves.

The questions are as follows:

1 Do you have an organisation-wide strategy for BPA for the delivery of council services? If not, do you plan to develop such a strategy in the next 24 months?

2 Does each council directorate have its own strategy for BPA? If not, please can you indicate if they are in development?

3 Please can you list the top five business processes in your organisation by volume of transactions per annum and indicate which are fully automated, partly automated or not yet automated?

4 Please can you list the top five business processes in your organisation by total financial cost and indicate which are fully automated, partly automated or not yet automated?

5 Have you conducted an organisation-wide audit to identify business processes which can be automated? If not, please can you indicate if you are currently planning such an audit and when it will be complete?

6 Have you identified the current council activities where the highest cost savings can be delivered through business process automation? If not, please can you indicate if you are currently planning such an audit?

7 Please can you indicate council services that will introduce or improve automation in the next year?

8 What budget has your council allocated to support business automation projects in the past two years? Please indicate any documents relating to the business case to support such a budget.


9 What is the job title of the person who is ultimately responsible for business process automation strategy in your organisation?

Response

I would like to find out the extent of business process automation in your organisation. Business process automation (BPA) describes use of a digital platform to replace manual and/or paper-based systems, to reduce costs, increase efficiency and empower service users to be able to do more for themselves.

The questions are as follows:

1 Do you have an organisation-wide strategy for BPA for the delivery of council services? If not, do you plan to develop such a strategy in the next 24 months? We have a Customer Access Strategy (CAS), which includes BPA

2 Does each council directorate have its own strategy for BPA? If not, please can you indicate if they are in development? The CAS is an organisation-wide strategy, with individual work streams for each service

3 Please can you list the top five business processes in your organisation by volume of transactions per annum and indicate which are fully automated, partly automated or not yet automated?
Electoral Registration annual canvass – 33,058, fully automated
Apply/Renew Garden Waste Brown Bin – 3,104, fully automated
Electoral Registration individual registration - 2,906, fully automated
Planning Applications – 1,902, partially automated
Report a Change of Address – 1,892, partially automated

4 Please can you list the top five business processes in your organisation by total financial cost and indicate which are fully automated, partly automated or not yet automated? Financial cost of processes not calculated

5 Have you conducted an organisation-wide audit to identify business processes which can be automated? If not, please can you indicate if you are currently planning such an audit and when it will be complete? The CAS has identified the business processes that are and can be automated

6 Have you identified the current council activities where the highest cost savings can be delivered through business process automation? If not, please can you indicate if you are currently planning such an audit? The CAS has identified the business processes that are and can be automated, including the cost savings.

7 Please can you indicate council services that will introduce or improve automation in the next year? All services will benefit from improved BPA over the next year

8 What budget has your council allocated to support business automation projects in the past two years? Please indicate any documents relating to the business case to support such a budget. Budget allocated on a project by project basis.

9 What is the job title of the person who is ultimately responsible for business process automation strategy in your organisation? Group Manager In-House Services