Brentwood Borough Council

Brentwood Borough Council

Quick Links

Skip Navigation | Home page | Site map | Search | Help | Complaints procedure | Disclaimer | Feedback | Access key details
Brentwood Borough Council

FOI 13353

Taxi licensing

Request

Taxi Licensing: FOI request for information about use by private hire operators of IVR (Interactive Voice Recognition) telephone systems


As the licensing authority for hackney carriages and private hire licensing, can you please answer the three following questions:


(1) Does your Council permit private hire operators to use IVR telephone systems to accept bookings for a private hire vehicle?


(2) If the answer to (1) is ‘yes’, does the Council permit the IVR telephone system to offer a caller the opportunity to select a journey from either: (a) only a series of pick-up points or (b) by specifying
a series of full journeys with the pick-up and destination locations?


(3) If the answer to (1) is ‘yes’, since when (an approximate date will be acceptable, if a precise date is neither known or readily identifiable from records) has the Council allowed the use of IVR telephone systems?

Response

(1) Does your Council permit private hire operators to use IVR telephone systems to accept bookings for a private hire vehicle? - NO


(2) If the answer to (1) is 'yes', does the Council permit the IVR telephone system to offer a caller the opportunity to select a journey from either: (a) only a series of pick-up points or (b) by specifying
a series of full journeys with the pick-up and destination locations? – N/A


(3) If the answer to (1) is 'yes', since when (an approximate date will be acceptable, if a precise date is neither known or readily identifiable from records) has the Council allowed the use of IVR telephone
systems? – N/A