Brentwood Borough Council

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Brentwood Borough Council

FOI 12662

Interpreting and translation services

Request

Could you please answer the following questions:


Who is the person responsible for interpreting and translation services within your organisation? Please provide contact details and job title.
How many different providers of interpreting and translation services did you use in 2015-16?
If relevant, how many contracts do you have for interpreting and translation services? Which service providers do you use and for what services? What is the duration of those contracts? When are they due
for renewal? Please provide a response for any of the following services:
For telephone interpreting
For face to face interpreting English/Foreign Languages
For British Sign Language Interpreting

For translation services
Other types of communication support services. Please explain which ones they are.
How many bookings did you have for each of the translation and interpreting services during 1 April 15 – 31 March 16

For telephone interpreting
For face to face interpreting English/Foreign Languages
For British Sign Language Interpreting

For translation services
How many hours of interpreting did you have during 1 April 15 – 31 March 16:
For telephone interpreting
For face to face interpreting English/Foreign Languages
For British Sign Language Interpreting
What was your total spend (excl. VAT) broken down by county during 1 April 15 – 31 March 16:
For telephone interpreting
For face to face interpreting English/Foreign Languages
For British Sign Language Interpreting

For translation services
Other types of communication support services. Please explain which ones they are.
Can you please provide details of the qualifications that you accept for face-to-face foreign/English interpreting and for British Sign Language Interpreting? If there are variations in qualifications provided
across the region, please explain what differences there are per county.
What quality assurance mechanisms do you have in place to ensure that your suppliers provide you with a quality service?
Do you have a language policy for interpreting and translation services? If so, please send a copy


Response

Who is the person responsible for interpreting and translation services within your organisation? Please provide contact details and job title. We don’t an officer responsible for interpreting or translation services, however the most appropriate person would be Lorraine Jones, Contact Centre Manager, lorraine.jones@brentwood.gov.uk
How many different providers of interpreting and translation services did you use in 2015-16? None
If relevant, how many contracts do you have for interpreting and translation services? Which service providers do you use and for what services? What is the duration of those contracts? When are they due for renewal? N/A
Please provide a response for any of the following services:
For telephone interpreting - As above
For face to face interpreting English/Foreign Languages - As above
For British Sign Language Interpreting - As above

For translation services
Other types of communication support services. Please explain which ones they are. - N/A
How many bookings did you have for each of the translation and interpreting services during 1 April 15 - 31 March 16 - N/A

For telephone interpreting
For face to face interpreting English/Foreign Languages - N/A
For British Sign Language Interpreting - N/A

For translation services
How many hours of interpreting did you have during 1 April 15 - 31 March 16:
For telephone interpreting - N/A
For face to face interpreting English/Foreign Languages - N/A
For British Sign Language Interpreting - N/A
What was your total spend (excl. VAT) broken down by county during 1 April 15 - 31 March 16:
For telephone interpreting - N/A
For face to face interpreting English/Foreign Languages - N/A
For British Sign Language Interpreting - N/A

For translation services
Other types of communication support services. Please explain which ones they are. - N/A
Can you please provide details of the qualifications that you accept for face-to-face foreign/English interpreting and for British Sign Language Interpreting? If there are variations in qualifications provided across the region, please explain what differences there are per county. - N/A
What quality assurance mechanisms do you have in place to ensure that your suppliers provide you with a quality service? - N/A
Do you have a language policy for interpreting and translation services? If so, please send a copy
For telephone interpreting - N/A
For face to face interpreting English/Foreign Languages - N/A
For British Sign Language Interpreting - N/A

For translation services
Other types of communication support services. Please explain which ones they are. - N/A
How many bookings did you have for each of the translation and interpreting services during 1 April 15 - 31 March 16 - N/A

For telephone interpreting
For face to face interpreting English/Foreign Languages - N/A
For British Sign Language Interpreting - N/A

For translation services
How many hours of interpreting did you have during 1 April 15 - 31 March 16:
For telephone interpreting - N/A
For face to face interpreting English/Foreign Languages - N/A
For British Sign Language Interpreting - N/A
What was your total spend (excl. VAT) broken down by county during 1 April 15 - 31 March 16:
For telephone interpreting - N/A
For face to face interpreting English/Foreign Languages - N/A
For British Sign Language Interpreting - N/A

For translation services
Other types of communication support services. Please explain which ones they are. - N/A
Can you please provide details of the qualifications that you accept for face-to-face foreign/English interpreting and for British Sign Language Interpreting? If there are variations in qualifications provided across the region, please explain what differences there are per county. - N/A
What quality assurance mechanisms do you have in place to ensure that your suppliers provide you with a quality service? - N/A
Do you have a language policy for interpreting and translation services? If so, please send a copy - N/A