Brentwood Borough Council

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Brentwood Borough Council

FOI 12583

Details of Contact Centre

Request

Please could you provide me with answers to the following questions by
email:

1. How many people are employed in your contact centre(s)?
2. What is the total annual cost of your contact centres(s), including
staff?
3. Do you outsource the contact centre(s)?
4. If so, please provide:
(a) Name of the outsourcing partner
(b) Annual cost of the outsourcing contract
(c) End date of the outsourcing contract.

I understand that under the terms of the Freedom of Information Act you
have 20 days to respond, and I look forward to receiving a reply within
that timescale.

I also understand that you may charge for requests which are beyond a
particular time limit.

If you believe this is the case, please contact me before starting any
chargeable request.

Response

1. How many people are employed in your contact centre(s)? 15
2. What is the total annual cost of your contact centres(s), including
staff? £325,000
3. Do you outsource the contact centre(s)? NO
4. If so, please provide:
(a) Name of the outsourcing partner N/A
(b) Annual cost of the outsourcing contract N/A
(c) End date of the outsourcing contract. N/A