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Brentwood Borough Council

FOI 12371

Waste Collection

Request

I would like to know:

i) The total number of complaints received by the Council regarding waste collection annually over the past 5 years. I would therefore request the number of complaints annually in 2011; 2012, 2013; 2014 and 2015.

ii) a break down of the complaints indicated in i) : how many of them in each year relate to failed collection of household rubbish? What do the other complaints relate to?

iii) How often are household bins collected by the Council?

iv) How many different categories of household bin does the Council collect? What are they?

Response

The officer responsible for this service area has put together the relevant and available information which has been detailed under your questions below.

i) The total number of complaints received by the Council regarding waste collection annually over the past 5 years. I would therefore request the number of complaints annually in 2011; 2012, 2013; 2014 and 2015.
Complaints
2015 3670
2014 3736
2013 Not available
2012 Not available
2011 Not available

ii) a break down of the complaints indicated in i) : how many of them in each year relate to failed collection of household rubbish? What do the other complaints relate to?
2015 2014
Missed Household waste 1295 1465
Missed Food Waste 725 829
Missed Garden Waste 790 548
Missed co-mingled Recyclables 660 631
Missed Glass 200 263

iii) How often are household bins collected by the Council?
Weekly Residual Waste
Co-mingled Dry Recyclables
Fortnightly Garden Waste
Mixed Glass
Textiles

iv) How many different categories of household bin does the Council collect? What are they?
Residual Waste Black sack
Co-mingled Dry Recyclables Orange sack
Mixed Glass Red kerbside box
Garden Waste Wheeled bin and biodegradable sack
Textiles Blue sack