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Brentwood Borough Council

FOI 11087

Public Liability

Request

I write to request the following information relating to your authority’s public liability (further narrowed down to Personal Injury claims) insurance claims management arrangements.

I prefer to receive your authority’s response in electronic format at this email address.
If for any reason you feel this request is unclear, please do not hesitate to contact me for clarification.

1. Who is your authority’s public liability insurance provider?
2. Does your authority’s insurance provider handle claims on your behalf? Yes/No
3. Does your authority handle any claims in-house? Yes/No - if yes, please provide a contact name and email address
4. Does your authority contract with a third party to manage claims? Yes/No - if yes:
a. who are they?
b. to what date are they contracted?
c. were they were procured using a competitive procurement process? Yes/No - if yes, was this an OJEU process?
5. How do you  measure the effectiveness of the claims handling function?
6. Does your authority participate in shared service contractual or joint venture arrangements in respect of the management of insurance claims? Yes/No
7. Does your authority have a hybrid of the above arrangements, under which some claims are managed in one way and others in another way? Yes/No - if yes, please describe the arrangement
8. What was the value of claims against your authority’s Personal Injury insurance policies in the financial year ending March 2014 and March 2015?
a. Please provide a breakdown in the last 2 years, per year:
i. Personal Injury Claims settled pre litigation and their value
ii. Personal Injury claims settled after commencement of litigation and value
iii. Value of Personal Injury claims lost

 

Response

Further to your FOI request I can confirm the following:-

1. Who is your authority's public liability insurance provider? Zurich Municipal
2. Does your authority's insurance provider handle claims on your behalf? Yes/No  Yes
3. Does your authority handle any claims in-house? Yes/No - if yes, please provide a contact name and email address  No
4. Does your authority contract with a third party to manage claims? Yes/No - if yes:  No
a. who are they?  n/a
b. to what date are they contracted?  n/a
c. were they were procured using a competitive procurement process? Yes/No - if yes, was this an OJEU process?  n/a
5. How do you measure the effectiveness of the claims handling function?  Dedicated claims handler and regular meetings with Claims Service Manager
6. Does your authority participate in shared service contractual or joint venture arrangements in respect of the management of insurance claims? Yes/No No
7. Does your authority have a hybrid of the above arrangements, under which some claims are managed in one way and others in another way? Yes/No - if yes, please describe the arrangement  No
8. What was the value of claims against your authority's Personal Injury insurance policies in the financial year ending March 2014 and March 2015?  See attached spreadsheet
a. Please provide a breakdown in the last 2 years, per year:                                                        
i. Personal Injury Claims settled pre litigation and their value   See attached spreadsheet
ii. Personal Injury claims settled after commencement of litigation and value   None – all claims settled pre litigation
iii. Value of Personal Injury claims lost   See attached spreadsheet